Terms & Conditions
Welcome to Ocean Beach Pleasure Park. Please read the following terms and conditions carefully before visiting and using our facilities.
General Rules and Conditions
Height and all other restrictions apply on rides.
Ocean Beach Management Limited reserves the right to withdraw or change any offers without prior notice.
On very rare occasions weather can stop play meaning rides will close or do not open.
Rides and attractions may be temporarily closed, withdrawn or otherwise unavailable at any time due to technical or operational reasons, power failure or unforeseen weather conditions.
We cannot refund credit on Fun Cards for the reason of adverse weather conditions.
Ocean Beach Management Limited reserves the right to close rides early for the safety of our guests and staff.
In order to assist us in ensuring that the Park and its facilities remain a safe place in which to enjoy your visit, CCTV is in operation in various locations throughout the Park and Arcades.
See full Opening Times here [Note: Link to Opening Times page needed].
Limited opening times of some attractions and rides will operate at certain times of the year.
Please read the signs at each ride entry and observe the rules for your safety.
Children under 12 must be supervised by a responsible person, aged 16 or over, at all times.
The Ride Operator’s instructions must be obeyed at all times and the Management reserve the right to refuse entry onto the ride to any person without reason. Safety rules are strictly observed.
Children must be accompanied by a paying adult on some rides – see signs by the rides or on our website rides page.
Some rides have height and age restrictions.
Vouchers are not transferable and accordingly may not be sold or passed to any third party without prior permission.
Any physical offer vouchers will be retained by Ocean Beach Pleasure Park at the point of sale.
Park Rules
We operate a NO SMOKING POLICY within ALL arcades, this includes the use of electronic cigarettes.
The management of Ocean Beach Pleasure Park reserves the right to refuse entry into the Park to any person without reason and to carry out any searches of belongings or persons prior to or after entry to the Park for reasons of security.
Please note the following with regard to Park admission:
- Any guest who appears to be under the influence of alcohol and/or found possessing, using or who appears to be under the influence of illegal substances will be refused admission or escorted from the Park without the right to refund.
- Any person found to be in the possession of an article deemed to be offensive or dangerous will be either refused admission or immediately escorted from the Park without the right to a refund and be open to prosecution.
- Ocean Beach Pleasure Park is committed to ensuring that all our employees are treated with dignity and respect. We will therefore not tolerate any form of violence or aggression by our guests which may affect our staff or the enjoyment of our other guests. Admission will be refused or the guest will be escorted from the Park without right to refund.
Dogs or pets are only admitted into the Park when on a lead, this includes fully registered assistance dogs in a harness (proof of registration may be requested).
Skateboards, Roller Skates, Hoverboards, Roller Blades, Wheeled Shoes/’Heelys’, Bikes, Trikes or Scooters are banned from use in the Park for Health and Safety reasons.
Guests are requested to wear a shirt/top at all times.
Barbeques are not permitted in the Park or Car Parks under any circumstances.
Please be aware that some rides do have flash photography.
By entering the Park you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you.
If you do not wish to be photographed or filmed, please contact Guest Information on arrival.
Ocean Beach Pleasure Park will not be held responsible for any photography carried out at the Park by a third party.
For more information please see our Privacy Notice [Note: Link to Privacy Notice page needed].
Violence and Aggression Policy
Ocean Beach Pleasure Park will not tolerate any form of aggression or any act or threat of violence to a member of our staff or guest at the Park. If such an incident should occur, steps will be taken to evict the person from the Park and if necessary the Police will be called. Examples of threatening or violent behaviour include:
- Intimidation such as shouting or swearing.
- Threatening behaviour in the form of verbal threats, gestures and obstruction etc.
- Possession of any weapon, regardless of the lack of any overt threat to use it.
- Being incapable whilst under the influence of drink & / or drugs.
- Any unwanted physical contact.
- Personal insults.
- Sexual or racial harassment.
Fun Cards (Ticketing)
Ocean Beach Management Limited reserves the right to withdraw or change ticketing offers without prior notice.
Fun Cards have no valid dates, do not expire and may be used throughout the season, simply top up credit – however, if left unused for 18 months any credits on a Fun Card will expire.
Any “Special Offers” cannot be used in conjunction with any other discount unless explicitly stated.
If buying Fun Card credit online, confirmation… must presented to the cashier or the OTP number entered at a self-service kiosk to load your credits.
Register your Fun Card – online, at park kiosks and via our App – this will enable you to check card use, check credit balance and top up remotely without queuing. We retain this registration info to aid if Fun Cards are lost, when issuing a replacement if required – Registration is the customer’s responsibility.
We do not issue refunds on remaining credits, including in cases of adverse weather.
Paper ride tickets, issued before the introduction of our Fun Card system, are no longer accepted (final acceptance date was end of April 2024).
Offers & Promotions
Half Price Rides
At certain points through the season Ocean Beach may operate Half Price rides, advertised on our website and social media pages, meaning the advertised credits cost per ride is halved during specified times.
Your Fun Card automatically deducts the correct credit amount during these promotional periods.
Management reserve the right to change or withdraw offers at any time.
Half Price typically applies to ALL outdoor rides and most indoor arcade games and attractions too including Laserforce – check specific promotion details.
Food kiosks and a few selected arcade skill/prize games are usually excluded.
All rides, dates and times for offers are dependent on weather and visitor numbers.
School Trip Offers
Discounted (Half Price) riding is available to pre-booked schools, educational facilities, charities and other eligible groups on selected dates (typically weekdays in early July).
School or Group visits wishing to benefit from this offer must book a minimum of 48 hours in advance.
A minimum purchase amount (e.g., £300) may be required to qualify for the Half Price rate.
Groups visiting without meeting the minimum spend criteria… will be charged full price credits.
Proof of establishment (e.g., official letterhead) will be required for group rates.
Ocean Beach Pleasure Park accepts no responsibility for the supervision of children or group members.
Risk Assessment and Public Liability Insurance information is available upon request.
All children must be supervised by a responsible adult from the visiting group at all times.
On very rare occasions weather can stop play. Management reserves the right to close early if conditions deem it necessary for safety.
Please contact our bookings team for current dates, rates, and to make an enquiry.
Corporate Offers
Ocean Beach welcomes businesses for group visits and reward days during our main season.
Corporate visits wishing to benefit from special offers (e.g., matched Bonus Credits) must book a minimum of 48 hours in advance.
A minimum purchase amount (e.g., £500) is typically required for Corporate Bonus Credit offers.
Proof of establishment (e.g., company registration) may be required.
Ocean Beach Pleasure Park accepts no responsibility for the supervision of any individuals during corporate visits.
Risk Assessment and Public Liability Insurance information is available upon request.
Operational hours may be affected by weather conditions, and Management reserves the right to close early for safety.
Bonus credits provided via corporate offers may have restrictions, such as not being usable during certain promotional times (e.g., Half Price Friday Nights) and may be excluded from arcade use.
Please contact our bookings team to discuss corporate packages.
Essential Companion Scheme (Carer’s Wristbands)
This section details the terms for obtaining and using a complimentary Carer’s Wristband via our Essential Companion scheme, operated in partnership with Nimbus Disability.
Eligibility & Application (Handled Exclusively by Nimbus Disability)
Eligibility is assessed exclusively online by Nimbus Disability via their Access Card system.
Applications must be submitted through the official Nimbus portal for Ocean Beach at least 7 days before your visit.
Ocean Beach Pleasure Park staff cannot assess eligibility, process applications directly, or accept alternative documents (like DLA/PIP letters or Blue Badges) as proof for this specific scheme. Eligibility proof must come from Nimbus.
Successful assessment provides proof via an Access Card with the “+1” symbol or a Nimbus ID number.
Wristband Issuance (On the Day by Ocean Beach Management)
On the day of your visit, the physical Carer’s Wristband is issued by Ocean Beach Management, typically at Guest Services.
You must present your valid proof of eligibility obtained from Nimbus (Access Card +1 or Nimbus ID number).
The guest requiring care must have purchased a Funcard with ride credits, as the scheme provides carer access alongside a paying guest.
Final issuance of the wristband on the day remains at the discretion of Ocean Beach Management, linked to valid proof and the paying guest requirement.
Using the Carer’s Wristband
The wristband grants one designated carer (aged 18+) complimentary access to ride eligible attractions only when accompanying the guest they are supporting.
It does not provide free park entry or free Funcard credits for the carer or the guest.
Ride eligibility generally includes attractions with side-by-side seating (e.g., Pirate Ship, Twist, Waltzer). Access to single-seat rides (e.g., Miami Surf) is determined at the Ride Operator’s discretion based on safety and the practical ability to provide assistance.
Important Restrictions
The designated carer may not use the wristband to ride alone under any circumstances.
Only one carer wristband can be issued per eligible guest requiring support.
The wristband is strictly non-transferable between carers.
On exceptionally busy days (e.g., Good Friday, Bank Holidays, specified Special Events), issuance may be limited or subject to further Management discretion due to capacity and safety reasons.
Ocean Beach Management reserves the right to withdraw the wristband if terms are breached or it is misused.
Please note: The MAX Card scheme is NOT accepted at Ocean Beach Pleasure Park for carer discounts or proof of status under this scheme.
[Client to provide specific disclaimer text for this scheme if required]
Lost or Damaged Property
Ocean Beach cannot be held responsible for the loss of or damage to belongings, personal items or clothing whilst visiting the park, on rides or in arcades or the surrounding areas.
Ride signage states when rides are considered ‘wet’.
Visitors must adhere to Ride Operators instructions and must not leave belongings or personal items unattended.
In the event any lost items are found or handed in to Ocean Beach customers may reclaim their property from the Middle Arcade – ID or verification may be required – the arcade can be contacted on 0191 456 1617 during park opening hours.
Unclaimed lost property items older than 30 days may be destroyed unless awaiting pre-arranged collection.
Competitions
All competitions ran relating to Ocean Beach and Quasar are subject to these terms and conditions.
Prizes are offered subject to availability and must be collected in person unless individual rules otherwise state.
Collection of prizes must be made in a timely manner following notification, and before any specified ‘use by’ date, otherwise they may be forfeited.
Specific rules and entry requirements are given wherever competitions are displayed in print, on our website or social media and subject to each platform’s entry requirements.
We will never send you a link to enter personal and/or bank details. Spam/Scam pages may comment; we try to remove and block these as soon as we see them.
Personal Data / GDPR
Ocean Beach Management Limited’s mailing list operates a ‘Double – opt-in’ system to prevent fraudulent use of your email information.
You can alter the information… or unsubscribe at any time via links in our emails.
We will never share your data with others, only using it for our own marketing purposes where you have agreed.
We do NOT hold any card payment details during or following the completion of a transaction.
Personal data used to process and verify purchases (names, emails, addresses, mobile numbers etc.) are stored securely and encrypted where appropriate by our systems and hosting environment.
Unless unsubscribed, you accept we may send occasional updates and offers under our Terms and Privacy Policy [Note: Link to Privacy Policy page needed].
Activity Specific Terms
QUASAR TERMS
Quasar Sessions
Quasar is suitable for players aged 6 years and above, no maximum age limit.
We do not advise people with certain health conditions (e.g., heart conditions, epilepsy, asthma), broken bones, or those who are pregnant to partake in the session. Participation is at your own risk. Quasar is a physical game with inherent risks including tripping and bumping.
Quasar has a standard no refund policy on all bookings made, however we are usually happy to transfer your session to an alternative date and time with sufficient notice.
Refunds are made solely at the Manager’s discretion.
Failure to follow the game rules or instructions from staff will result in removal from the game without refund.
Persons under the influence of alcohol will be refused entry.
Players must wear sensible footwear and clothing. No high heels are permitted.
Please note that during standard game sessions, there may be more than one group in the arena. To guarantee the arena for your group only, the Exclusive Use option must be booked.
Adult Supervision (Quasar)
Whilst it is not necessary for adults to participate in the Arena with children, we require that at least one responsible adult remain within the Quasar Centre at all times while children in their care are playing.
The children remain the responsibility of the accompanying adult(s) at all times. We do not offer child care facilities.
Online Terms of Purchase (Quasar)
Game sessions booked online must be paid for in full at the time of booking.
Standard game sessions are not exclusive unless the “Exclusive Use” option is selected and paid for.
Your email confirmation must be presented on arrival (digital or paper copy).
Extra players can sometimes be added and paid for on the day, subject to space availability.
Refunds will not be given for player shortfall (fewer players attending than booked). In such cases, we may issue a free game pass for each “missing” player for future use, at management discretion.
If Party Food is booked online, you typically pay for a minimum number (e.g., 8 people), and any additional meals are paid for on the day.
Exclusive Use (Quasar)
The Exclusive Use option allows up to a specified number of players (e.g., 18) to have sole use of the arena for the booked session.
The price is fixed for the session, regardless of whether you bring the maximum number of players.
The Session (Quasar)
To ensure sessions run on time:
- Please ensure your group arrives at least 10 minutes before your booked session time for check-in.
- A mandatory safety briefing is included (approx. 10 minutes).
- We cannot delay session start times for late arrivals; latecomers may join the game in progress but will miss briefing/play time.
- Personal belongings are left at your own risk. Quasar Amusements accepts no responsibility for lost or damaged items. Lockers may be available.
Party Food (Quasar)
- Party food bookings include use of the designated Party Room, which is exclusive to your group (though the game session itself may not be).
- A Food Order Form is typically completed on arrival. Standard options usually include chips with a choice like cod bites, chicken nuggets, sausage, or fish fingers, plus a drink. Check current offerings when booking.
- Please notify staff of any allergies or dietary requirements at least 48 hours prior to your party.
- The Party Room has a maximum capacity (e.g., 18 children). Accompanying adults may need to wait outside if space is limited.
- During busy periods, Party Room use is limited (e.g., maximum 40 minutes post-game) and must be vacated promptly when requested.
- You may bring your own birthday cake, balloons, etc. These remain your responsibility.
- We can usually provide napkins and a cake knife.
- Bringing supplementary food is generally permitted, but we cannot heat up or store any external food items (except temporarily storing a birthday cake if space allows). Staff will clear rubbish afterwards.
Arcade Wristbands (Unlimited Play)
The Unlimited Game Play Wristband allows timed sessions (e.g., 30-minute or 60-minute) of unlimited use on a specified selection of participating video and novelty games (e.g., Air Hockey, Basketball, specific video simulators).
These wristbands are typically available Mon-Fri during Term Time only.
They are usually Not available on weekends, Bank Holidays or during School Holidays.
The timed session begins upon activation at the first participating machine.
Please note: Redemption tickets are NOT awarded when playing games with these wristbands – the offer is for gameplay only.
One wristband per person is required; sharing is not permitted.
Management reserves the right to suspend wristband use if misuse is detected.
Wristbands are non-refundable and non-transferrable.
Wristbands cannot be used on prize cranes, pushers, coin-operated rides, redemption ticket games, or any outdoor rides.